Terms of service
Terms of Service
Effective Date: August 13, 2026
Last Updated: August 13, 2026
1. Introduction
Welcome to Coconut Kids.
These Terms of Service ("Terms", "Terms of Service", or "Terms and Conditions") govern your access to and use of www.coconutkids.in ("Website") and your purchase of products from Coconut Kids LLP ("Coconut Kids", "we", "our", or "us").
By accessing our Website, browsing our products, creating an account, placing an order, or otherwise using our Services, you agree to be bound by these Terms.
Please read these Terms carefully before using our Website or purchasing our products.
If you do not agree with these Terms, please do not use our Website or Services.
These Terms should be read together with our Privacy Policy, Shipping Policy, Return and Refund Policy, and other policies published on our Website.
Where a specific policy contains detailed rules relating to a particular subject, that policy will apply to that subject.
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2. About Coconut Kids
Legal Business Name: Coconut Kids LLP
Registered Address:
Coconut Kids LLP
Awalajhari
Balaghat – 481102
Madhya Pradesh, India
GSTIN: 23AAWFC6240J1Z7
Website: www.coconutkids.in
Email: hello@coconutkids.in
Phone: +91 9028060431
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3. Definitions
For the purposes of these Terms:
"Customer", "you", or "your" means any person who accesses our Website or purchases our Products.
"Coconut Kids", "we", "us", or "our" means Coconut Kids LLP.
"Website" means www.coconutkids.in and the online services operated by Coconut Kids through the Website.
"Products" means baby clothing, accessories, gift sets, and other products offered for sale by Coconut Kids.
"Order" means a request submitted by a Customer to purchase one or more Products through the Website.
"Services" means the Website, online shopping facilities, customer support, order processing, payment processing, delivery coordination, and related services provided by Coconut Kids.
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4. Eligibility
Our Website and Products are intended to be purchased by adults.
You must have the legal capacity to enter into a binding contract under applicable Indian law to place an order through our Website.
If you are purchasing Products for a child, you confirm that you are acting as a parent, legal guardian, or authorised adult purchaser.
By using our Website or placing an order, you confirm that the information you provide is accurate, complete, and not misleading.
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5. Website Use
You may use our Website only for lawful purposes and in accordance with these Terms.
You must not:
- Use the Website for fraudulent, unlawful, or unauthorised purposes.
- Attempt to gain unauthorised access to our systems or accounts.
- Interfere with the operation, security, or functionality of the Website.
- Introduce viruses, malware, malicious code, or other harmful software.
- Use bots, crawlers, scraping tools, or automated systems to access or copy Website content without our prior written permission.
- Attempt to manipulate prices, orders, discounts, promotional codes, reviews, or Website functionality.
- Create accounts using false or misleading information.
- Impersonate another person or organisation.
- Use the Website in a way that could damage, disable, overburden, or impair our systems.
We may restrict or terminate access to the Website where we reasonably believe that these Terms have been violated.
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6. Customer Accounts
Certain features of our Website may allow customers to create an account.
You are responsible for:
- Providing accurate account information.
- Keeping your information up to date.
- Maintaining the confidentiality of your login credentials.
- Taking reasonable steps to prevent unauthorised access to your account.
You must notify us promptly if you believe your account has been compromised or accessed without authorisation.
We may suspend or terminate an account where we reasonably believe it has been used fraudulently, unlawfully, or in violation of these Terms.
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7. Products and Product Information
We make reasonable efforts to ensure that information displayed about our Products is accurate and useful.
This may include:
- Product descriptions.
- Product photographs.
- Product specifications.
- Fabric information.
- Available sizes.
- Available colours or designs.
- Care instructions.
- Product measurements.
However, minor differences may occur due to:
- Screen and display settings.
- Lighting conditions during photography.
- Natural characteristics of fabrics.
- Manufacturing tolerances.
- Minor differences between production batches.
Such minor variations do not automatically constitute a product defect.
We reserve the right to correct typographical errors, technical errors, inaccuracies, or omissions in Product information where reasonably necessary.
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8. Product Availability
All Products displayed on the Website are subject to availability.
Adding a Product to your shopping cart does not guarantee that the Product will remain available until checkout or payment completion.
If a Product becomes unavailable after an order has been placed, we may contact you and, where appropriate:
- Offer an available alternative;
- Offer an alternative size or variant; or
- Cancel the affected Product and issue the applicable refund.
If we cannot fulfil an order because of Product availability or inventory issues, our obligation will be limited to providing the applicable refund, subject to your rights under applicable law.
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9. Pricing
All prices on our Website are displayed in Indian Rupees (₹).
Applicable taxes, including GST, will be reflected in the applicable pricing or checkout information as required.
We reserve the right to change Product prices at any time.
A price change will not affect an accepted and paid order, except where the order is affected by an obvious pricing error, fraud, technical error, or other circumstances permitted under these Terms.
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10. GST and Invoicing
Coconut Kids LLP is registered under the Goods and Services Tax regime.
GSTIN: 23AAWFC6240J1Z7
Applicable GST will be charged in accordance with prevailing Indian tax laws.
A GST-compliant invoice will be issued for eligible purchases.
Customers are responsible for providing accurate billing information and, where applicable, valid GST details.
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11. Pricing and Technical Errors
We take reasonable care to maintain accurate pricing and Product information.
However, technical errors, typographical errors, system errors, or other circumstances may occasionally result in incorrect information or pricing being displayed.
If an order contains an obvious or material pricing error, Coconut Kids may:
- Contact you regarding the error;
- Cancel the affected order; and
- Refund any amount already paid for the affected order.
Where permitted by applicable law, we are not required to fulfil an order at a price resulting from an obvious technical or pricing error.
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12. Discounts and Promotional Offers
Coconut Kids may occasionally offer discount codes, launch offers, promotional campaigns, gifts, or other promotional benefits.
Unless expressly stated otherwise:
- Each promotional offer may have its own eligibility conditions.
- Promotional codes may have an expiry date.
- A promotional code may be limited to one use per customer or order.
- Promotional codes cannot be combined unless expressly permitted.
- Promotional benefits cannot be exchanged for cash.
- Promotional benefits are not transferable or resalable.
- We may withdraw or modify a promotional offer where permitted by law.
If we reasonably believe that a promotional code or offer has been obtained or used fraudulently or contrary to its applicable conditions, we may cancel the relevant promotional benefit or affected order.
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13. Orders
To place an order, you must:
1. Select the desired Product and applicable variant.
2. Add the Product to your shopping cart.
3. Provide accurate billing and delivery information.
4. Review your order details.
5. Proceed to checkout.
6. Complete payment using an available payment method.
Before completing your purchase, you should carefully verify:
- Product selection.
- Size.
- Colour or design, where applicable.
- Quantity.
- Shipping address.
- Billing information.
- Contact information.
- Applicable promotional code.
You are responsible for ensuring that the information provided at checkout is accurate.
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14. Order Confirmation
After successful payment, we will generally send an order confirmation to the email address or mobile number associated with your order.
An order confirmation confirms that we have received your order request. It does not prevent us from cancelling or refusing an order where permitted by these Terms or applicable law.
We may cancel or refuse an order in circumstances including:
- Product unavailability.
- Obvious pricing or technical errors.
- Suspected fraud.
- Payment verification issues.
- Incorrect or incomplete information.
- Abuse of promotional offers.
- Unusual orders requiring additional verification.
- Violation of these Terms.
If we cancel an order after payment has been successfully received, the applicable refund will be processed to the original payment method.
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15. Payments
Coconut Kids accepts online payments through authorised payment service providers, including Razorpay.
Coconut Kids currently does not offer Cash on Delivery (COD).
You agree to provide valid payment information and authorise the applicable payment service provider to process your transaction.
Payment transactions may require additional authentication or verification by your bank, card issuer, UPI provider, or payment service provider.
Coconut Kids does not store your complete debit card number, credit card number, CVV, UPI PIN, internet banking password, or similar confidential payment credentials.
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16. Payment Failures and Payment Disputes
If a payment fails, is declined, reversed, or remains pending, the corresponding order may not be processed until successful payment confirmation is received.
If your account has been debited but your order is not confirmed, please contact us with the relevant transaction details.
We will reasonably assist in verifying the transaction with the applicable payment service provider.
Where payment has been successfully received but the corresponding order cannot be fulfilled, an applicable refund will be processed to the original payment method.
If you believe a transaction has been incorrectly charged, please contact Coconut Kids before initiating a payment dispute or chargeback so that we have an opportunity to investigate and resolve the matter.
Nothing in these Terms limits any rights you may have under applicable law.
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17. Shipping, Delivery, Returns and Refunds
Shipping and delivery are governed by our separate Shipping Policy.
Returns, exchanges, and refunds are governed by our separate Return and Refund Policy.
Those policies form part of these Terms and should be read together with them.
The applicable policies contain the detailed rules regarding delivery timelines, return eligibility, exchanges, refund processing, and related matters.
18. Intellectual Property
All content and materials available on the Coconut Kids Website, including but not limited to:
- Coconut Kids name and brand identity;
- Coconut Kids logo;
- Coco mascot and related artwork;
- Product photographs;
- Product videos;
- Product descriptions;
- Illustrations and graphics;
- Website design and layout;
- Packaging designs;
- Written content;
- Product names;
- Trademarks, logos, and other brand elements;
are owned by or licensed to Coconut Kids LLP unless otherwise stated.
You may access and use the Website for your personal, non-commercial shopping purposes only.
You must not, without our prior written permission:
- Copy or reproduce our content;
- Modify or create derivative works from our content;
- Republish our content on another website;
- Use our images for commercial purposes;
- Download or systematically collect our Product information;
- Reproduce or imitate our branding;
- Use the Coconut Kids name, logo, or Coco mascot in a manner that suggests an unauthorised association with us.
Purchasing a Product from Coconut Kids does not transfer ownership of any intellectual property associated with that Product or our brand.
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19. Customer Reviews and User-Generated Content
We may allow customers to submit reviews, photographs, videos, testimonials, comments, or other content relating to their experience with Coconut Kids ("User Content").
By submitting User Content, you represent that:
- The content is genuine and accurate to the best of your knowledge;
- You have the right to submit the content;
- The content does not infringe another person's intellectual property, privacy, publicity, or other rights;
- The content does not contain unlawful, defamatory, threatening, abusive, misleading, or offensive material; and
- You have obtained any necessary permission from individuals appearing in the content.
By voluntarily submitting User Content to Coconut Kids for publication or promotional purposes, you grant Coconut Kids a non-exclusive, royalty-free, worldwide licence to use, reproduce, display, publish, adapt, and distribute that content for legitimate business, marketing, promotional, and customer communication purposes.
We may moderate, edit for formatting, refuse, or remove User Content where we reasonably believe it violates our policies or applicable law.
We do not guarantee that any submitted content will be published or retained.
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20. Prohibited Activities
You agree not to use our Website or Services to:
- Commit or facilitate unlawful activities;
- Conduct fraudulent transactions;
- Misuse payment systems;
- Abuse discount codes or promotional offers;
- Submit fraudulent or misleading reviews;
- Impersonate another person or organisation;
- Gain unauthorised access to accounts or systems;
- Introduce malware, viruses, or malicious code;
- Attempt to bypass Website security;
- Scrape, crawl, copy, or systematically collect Website content without permission;
- Use automated systems or bots to place fraudulent or excessive orders;
- Interfere with Website functionality;
- Attempt to exploit technical vulnerabilities;
- Use our content, branding, or intellectual property without permission;
- Engage in activity that could damage the reputation or operation of Coconut Kids.
If we reasonably believe that you have violated these Terms, we may take appropriate action, including cancelling orders, restricting Website access, suspending accounts, or reporting unlawful activity to appropriate authorities where required.
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21. Fraud Prevention and Order Verification
To protect our customers and Coconut Kids, we may review transactions for suspicious, fraudulent, unauthorised, or unusual activity.
We may request additional information or verification before processing an order where reasonably necessary.
Circumstances that may result in additional verification or order cancellation may include:
- Multiple unsuccessful payment attempts;
- Suspicious transaction patterns;
- Suspected misuse of promotional codes;
- Unusual purchasing activity;
- Suspected account misuse;
- Payment verification concerns;
- Suspected fraudulent returns or refund activity; or
- Other circumstances reasonably indicating potential fraud or abuse.
These measures are intended to protect genuine customers and maintain a secure shopping environment.
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22. Chargebacks and Payment Disputes
If you have a concern regarding a payment, order, refund, or transaction, please contact Coconut Kids so that we can investigate the matter.
If a chargeback or payment dispute is initiated, we may provide relevant information to the applicable payment service provider, bank, card network, or financial institution for the purpose of investigating and responding to the dispute.
Such information may include, where relevant:
- Order information;
- Payment confirmation;
- Transaction information;
- Shipping and delivery records;
- Return or refund records;
- Customer communications; and
- Other information reasonably necessary to respond to the dispute.
Nothing in this section limits any rights or remedies available to you under applicable law.
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23. Third-Party Services
Our Website relies on certain third-party services to operate our business.
These may include:
- Shopify for e-commerce infrastructure;
- Razorpay for payment processing;
- Shiprocket and its courier partners for shipping and delivery;
- Technology and cloud service providers;
- Website analytics and security providers; and
- Communication and customer support providers.
Third-party services may have their own terms of use and privacy policies.
Where you interact directly with a third-party service, your use of that service may also be governed by the third party's applicable terms and policies.
Our Privacy Policy explains how personal information may be shared with service providers.
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24. Third-Party Links
Our Website may contain links to third-party websites, applications, or services.
These links may be provided for convenience or informational purposes.
Coconut Kids does not control third-party websites and is not responsible for their:
- Content;
- Availability;
- Security;
- Privacy practices; or
- Terms and conditions.
Your use of third-party websites is at your own discretion and may be subject to the terms and policies of those third parties.
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25. Website Availability and Technical Issues
We make reasonable efforts to maintain the availability and functionality of our Website.
However, we do not guarantee that the Website will always:
- Be available without interruption;
- Operate without technical errors;
- Be completely secure;
- Be free from viruses or other harmful components; or
- Contain completely accurate or error-free information at all times.
The Website may occasionally be unavailable due to:
- Maintenance;
- Software updates;
- Technical failures;
- Security measures;
- Server or hosting issues;
- Network disruptions; or
- Circumstances outside our reasonable control.
We may modify, suspend, or discontinue any part of the Website where reasonably necessary.
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26. Disclaimer of Warranties
To the maximum extent permitted by applicable law, the Website and its content are provided on an "as available" basis.
We make reasonable efforts to ensure that Product information and Website content are accurate, but we do not guarantee that all information will always be complete, current, or free from errors.
Nothing in these Terms excludes, restricts, or limits any statutory consumer rights, guarantees, warranties, or remedies that cannot lawfully be excluded or limited under applicable Indian law.
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27. Limitation of Liability
To the maximum extent permitted by applicable law, Coconut Kids LLP will not be liable for indirect, incidental, special, consequential, or purely economic losses arising from your use of the Website or Services where such liability cannot reasonably be attributed to Coconut Kids.
This may include losses arising from:
- Temporary Website unavailability;
- Third-party service interruptions;
- Courier delays outside our reasonable control;
- Internet or network failures;
- Unauthorised access resulting from circumstances beyond our reasonable control; or
- Events covered by the Force Majeure section below.
Nothing in these Terms is intended to exclude or limit liability that cannot legally be excluded or limited under applicable law, including statutory consumer rights.
Where liability can legally be limited, our liability will be limited to the extent permitted by applicable law.
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28. Indemnification
To the extent permitted by applicable law, you agree to indemnify and hold harmless Coconut Kids LLP, its partners, employees, service providers, and authorised representatives from claims, losses, liabilities, costs, or expenses arising from your:
- Violation of these Terms;
- Unlawful use of the Website;
- Fraudulent or unauthorised activity;
- Infringement of third-party rights; or
- Misuse of our Website or Services.
This clause does not apply to the extent that the relevant claim or loss is caused by the negligence, wilful misconduct, or unlawful conduct of Coconut Kids.
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29. Force Majeure
Coconut Kids will not be responsible for failure or delay in performing an obligation where the failure or delay results from circumstances beyond our reasonable control.
Such circumstances may include:
- Natural disasters;
- Floods;
- Earthquakes;
- Severe weather;
- Fire;
- Epidemics or pandemics;
- War;
- Civil unrest;
- Government restrictions;
- Acts of terrorism;
- Strikes or labour disruptions;
- Transportation disruptions;
- Internet or telecommunications failures;
- Major technology or infrastructure failures;
- Courier network disruptions; or
- Other events beyond our reasonable control.
Where such an event occurs, we will make reasonable efforts to minimise its impact and resume normal operations as soon as reasonably practicable.
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30. Suspension or Termination
We may suspend or terminate your access to our Website or Services where reasonably necessary, including if:
- You materially violate these Terms;
- Your account is associated with fraudulent activity;
- Your use of the Website creates a security risk;
- Your conduct unlawfully harms Coconut Kids or another person; or
- We are required to do so by law.
Termination or suspension will not affect rights or obligations that arose before the effective date of termination.
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31. Changes to These Terms
We may update these Terms from time to time to reflect:
- Changes in our business;
- New Products or Services;
- Changes to Website functionality;
- Changes in applicable laws;
- Security or operational requirements; or
- Other legitimate business reasons.
When we make changes, we will update the "Last Updated" date at the beginning of these Terms.
Your continued use of the Website after updated Terms become effective constitutes acceptance of the revised Terms, to the extent permitted by applicable law.
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32. Severability
If any provision of these Terms is determined by a competent authority to be invalid, unlawful, or unenforceable, that provision will be modified or interpreted to the minimum extent necessary to make it enforceable, where legally possible.
The remaining provisions will continue to remain in effect.
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33. No Waiver
If Coconut Kids does not immediately enforce a provision of these Terms, that does not mean that Coconut Kids has waived its right to enforce that provision later.
Any waiver must be expressly made by Coconut Kids to be effective.
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34. Entire Agreement
These Terms, together with the policies and information expressly incorporated into them, constitute the principal agreement governing your use of the Coconut Kids Website and purchase of our Products.
These include, as applicable:
- Privacy Policy;
- Shipping Policy;
- Return and Refund Policy; and
- Other policies or notices published on our Website.
If there is an inconsistency between these Terms and a specific policy concerning a particular subject, the more specific policy will govern that subject to the extent of the inconsistency.
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35. Governing Law and Jurisdiction
These Terms shall be governed by and interpreted in accordance with the laws of India.
Subject to any mandatory consumer rights and jurisdictional provisions under applicable law, disputes arising out of or relating to these Terms or your use of the Website shall be subject to the jurisdiction of the competent courts in Balaghat, Madhya Pradesh.
Nothing in this section prevents a consumer from exercising any mandatory legal right to approach a competent consumer forum, court, authority, or other legal body available under applicable law.
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36. Grievance and Customer Support
If you have a question, complaint, concern, or dispute regarding our Website, Products, Orders, or Services, we encourage you to contact us first so that we can try to resolve the matter promptly.
Coconut Kids LLP
Awalajhari
Balaghat – 481102
Madhya Pradesh, India
Email: hello@coconutkids.in
Phone: +91 9028060431
We will make reasonable efforts to review and respond to genuine customer concerns.
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37. Acceptance of These Terms
By accessing or using the Coconut Kids Website, creating an account, placing an order, or otherwise using our Services, you acknowledge that you have read, understood, and agreed to these Terms of Service and the policies incorporated into them.
If you do not agree with these Terms, please discontinue using the Website and Services.
Thank you for choosing Coconut Kids.