Privacy policy

Privacy Policy

Effective Date: August 7, 2026
Last Updated: August 7, 2026

Privacy Matters at Coconut Kids

At Coconut Kids, we know that when parents choose products for their little ones, they are placing their trust in us. We value that trust deeply.

Just as we carefully choose every fabric, stitch every garment with comfort in mind, and design products to provide a safe and joyful experience for babies, we are equally committed to protecting your personal information.

We believe privacy is not merely a legal obligation—it is a responsibility. We collect only the information necessary to serve you better, fulfil your orders efficiently, improve your shopping experience, and comply with applicable laws.

We never sell your personal information. We are committed to handling it responsibly, securely, and transparently.

This Privacy Policy explains how Coconut Kids LLP collects, uses, stores, shares, and protects your personal information when you visit or use our website.

1. Introduction

This Privacy Policy applies to the website www.coconutkids.in ("Website"), owned and operated by Coconut Kids LLP ("Coconut Kids", "Company", "we", "our", or "us").

Our Website is hosted on the Shopify e-commerce platform, which enables us to offer our products and services online. Payments are securely processed through Razorpay and order fulfilment is supported by Shiprocket and our authorised logistics partners.

This Privacy Policy explains how we collect, use, disclose, retain, and protect your personal information whenever you:

  • Visit our Website.
  • Create an account.
  • Purchase products.
  • Contact our customer support team.
  • Subscribe to our communications.
  • Participate in promotional campaigns.
  • Interact with us through our social media channels.
  • Use any services offered by Coconut Kids.

By accessing or using our Website, you acknowledge that you have read, understood, and agreed to the practices described in this Privacy Policy.

If you do not agree with this Privacy Policy, please discontinue using our Website and Services.

2. About Coconut Kids LLP

Legal Name: Coconut Kids LLP

Registered Office

Awalajhari
Balaghat – 481102
Madhya Pradesh, India

GSTIN

23AAWFC6240J1Z7

Customer Support

Email: hello@coconutkids.in

Phone: +91 9028060431

3. Scope of this Privacy Policy

This Privacy Policy applies to all personal information collected through:

  • Our official website.
  • Customer accounts.
  • Orders placed through our Website.
  • Customer support communications.
  • Return, refund, and exchange requests.
  • Marketing communications.
  • Promotional campaigns.
  • Product reviews submitted on our Website.
  • Customer feedback.
  • Surveys conducted by Coconut Kids.

This Privacy Policy does not apply to third-party websites or services that are not owned or controlled by Coconut Kids, even if they are linked from our Website.

We encourage you to review the privacy policies of any third-party services you access.

4. Definitions

For the purposes of this Privacy Policy:

"Personal Information" means any information that identifies or can reasonably identify an individual.

"Processing" includes collecting, recording, storing, organising, modifying, using, sharing, deleting, or otherwise handling personal information.

"Services" means all products, features, content, customer support, promotional activities, and services offered by Coconut Kids through its Website.

"Website" means www.coconutkids.in.

"Customer", "You", and "Your" refer to any individual accessing or using our Website or Services.

"Third-Party Service Provider" means any trusted organisation that assists Coconut Kids in operating its business, including payment processors, logistics partners, technology providers, cloud service providers, analytics providers, and customer support platforms.

5. Information We Collect

The information we collect depends on how you interact with our Website.

5.1 Information You Provide

When you use our Website or place an order, we may collect:

Personal Details

  • Full Name
  • Mobile Number
  • Email Address
  • Billing Address
  • Shipping Address
  • State
  • City
  • Postal Code
  • Country

Order Information

We collect information relating to your purchases, including:

  • Order Number
  • Products Ordered
  • Product Variants
  • Quantity
  • Discounts Applied
  • Coupon Codes Used
  • Order Value
  • GST Information (where applicable)
  • Invoice Details
  • Order History

Account Information

If you create an account with Coconut Kids, we may collect:

  • Login Credentials
  • Saved Addresses
  • Wishlist
  • Shopping Preferences
  • Order History
  • Account Settings

Customer Communications

Whenever you contact us, we may collect and retain:

  • Email Correspondence
  • WhatsApp Messages
  • Customer Support Requests
  • Product Reviews
  • Feedback
  • Survey Responses
  • Images or documents voluntarily shared for support purposes

5.2 Payment Information

Payments made on our Website are securely processed through authorised payment partners such as Razorpay.

For your security:

  • Coconut Kids does not store your complete debit card, credit card, CVV, UPI PIN, internet banking credentials, or payment passwords.
  • Payment information is processed through secure payment infrastructure maintained by our authorised payment service providers.
  • We receive only the information necessary to confirm successful payment, process refunds where applicable, and maintain transaction records.

5.3 Shipping Information

To fulfil your orders, we collect information including:

  • Recipient Name
  • Shipping Address
  • Mobile Number
  • Delivery Instructions (where provided)
  • Landmark (optional)

This information is shared only with Shiprocket and our authorised courier partners solely for the purpose of delivering your order and providing shipment tracking.

5.4 Information Collected Automatically

When you visit our Website, certain technical information may be collected automatically, including:

  • IP Address
  • Browser Type
  • Device Type
  • Operating System
  • Internet Service Provider
  • Language Preference
  • Date and Time of Visit
  • Pages Viewed
  • Time Spent on Pages
  • Clickstream Information
  • Referring Website
  • Website Performance Data
  • Session Information

This information helps us improve website functionality, security, performance, and user experience.

5.5 Cookies and Similar Technologies

Our Website uses cookies and similar technologies to improve your browsing experience.

Cookies help us:

  • Remember your shopping cart.
  • Save your preferences.
  • Keep you securely logged in where applicable.
  • Understand website traffic and visitor behaviour.
  • Improve website performance.
  • Enhance security.
  • Provide a smoother shopping experience.

You may choose to disable cookies through your browser settings. However, doing so may affect certain features and functionality of the Website.

 

6. How We Use Your Personal Information

We use your personal information responsibly and only for legitimate business purposes. The information we collect enables us to provide a safe, reliable, and seamless shopping experience while meeting our legal and contractual obligations.

We may use your personal information for the following purposes:

6.1 Processing and Fulfilling Orders

We use your information to:

  • Process and confirm your orders.
  • Verify successful payments.
  • Generate invoices and transaction records.
  • Pack and dispatch your purchases.
  • Arrange shipping and delivery.
  • Process returns, exchanges, and refunds.
  • Notify you regarding your order status.

6.2 Customer Support

Your information helps us:

  • Respond to your enquiries.
  • Resolve complaints.
  • Process return or exchange requests.
  • Verify previous purchases.
  • Provide after-sales support.
  • Improve customer satisfaction.

6.3 Improving Our Website and Services

We continually analyse website performance to improve your shopping experience.

This includes:

  • Understanding customer preferences.
  • Improving navigation and website performance.
  • Enhancing product discovery.
  • Optimising checkout experience.
  • Improving website speed and functionality.
  • Developing new products and services.

6.4 Marketing and Promotional Communications

Where permitted by law or where you have provided your consent, we may send you:

  • Product launches.
  • Promotional offers.
  • Seasonal campaigns.
  • Newsletters.
  • Important brand announcements.
  • Special discounts.

You may unsubscribe from promotional communications at any time by clicking the unsubscribe link in our emails or by contacting our customer support team.

Even if you opt out of promotional communications, we may continue sending important transactional messages relating to your orders, returns, exchanges, refunds, or account.

6.5 Fraud Prevention and Website Security

Protecting our customers and our business is extremely important.

We may use your information to:

  • Detect fraudulent transactions.
  • Prevent payment fraud.
  • Investigate suspicious activities.
  • Prevent abuse of promotional offers.
  • Detect duplicate or fake customer accounts.
  • Protect against unauthorised access.
  • Prevent misuse of our website.
  • Investigate chargebacks and payment disputes.
  • Maintain the security and integrity of our systems.

Where necessary, additional verification may be requested before processing an order.

6.6 Legal and Regulatory Compliance

We may process your personal information to:

  • Comply with applicable laws and regulations.
  • Meet tax and accounting obligations.
  • Issue GST-compliant invoices.
  • Respond to lawful requests from government authorities.
  • Resolve legal disputes.
  • Protect our legal rights.
  • Enforce our Terms and Conditions and other policies.

7. Legal Basis for Processing Personal Information

We process personal information only where there is a lawful basis to do so.

Depending on the circumstances, processing may be necessary:

  • To fulfil your purchase contract.
  • To provide customer support.
  • To comply with legal obligations.
  • To protect legitimate business interests.
  • To prevent fraud and maintain website security.
  • With your consent where required under applicable law.

By placing an order or using our Website, you acknowledge that certain processing of your information is necessary to provide our Services.

8. Sharing of Personal Information

Coconut Kids respects your privacy.

We do not sell, rent, lease, or trade your personal information to any third party for monetary consideration.

However, we may share your information with carefully selected service providers when necessary to operate our business and deliver our Services.

8.1 Shopify

Our online store is hosted on Shopify.

Shopify provides the technology infrastructure that enables us to:

  • Operate our online store.
  • Process customer orders.
  • Maintain customer accounts.
  • Secure website transactions.
  • Store order information.
  • Improve website functionality.

Information submitted through our Website may be processed by Shopify in accordance with Shopify's applicable privacy practices.

8.2 Razorpay

Payments made through our Website are securely processed by Razorpay.

When you make a payment, relevant payment information is securely transmitted to Razorpay for payment processing, fraud prevention, payment verification, and refund processing.

Coconut Kids does not receive or store your complete card credentials, CVV, UPI PIN, internet banking passwords, or similar confidential payment credentials.

8.3 Shiprocket and Courier Partners

To fulfil and deliver your orders, we share only the information necessary with Shiprocket and our authorised courier partners, including:

  • Recipient name.
  • Shipping address.
  • Contact number.
  • Order reference.
  • Delivery instructions (where provided).

These service providers are authorised to use your information only for the purpose of fulfilling your order and providing delivery-related services.

8.4 Technology Service Providers

We may engage trusted third-party providers to assist us with:

  • Website hosting.
  • Cloud storage.
  • Customer support.
  • Email delivery.
  • SMS notifications.
  • Website security.
  • Data analytics.
  • Performance monitoring.

These providers are contractually expected to protect your information and use it only for authorised purposes.

8.5 Legal Requirements

We may disclose personal information where required:

  • By law.
  • By court order.
  • By lawful government request.
  • To comply with legal investigations.
  • To protect the rights, safety, and security of Coconut Kids, our customers, or the public.

8.6 Business Transfers

If Coconut Kids undergoes a merger, acquisition, restructuring, sale of assets, or similar corporate transaction, customer information may be transferred as part of that transaction, subject to applicable legal requirements.

9. Marketing Communications

We respect your communication preferences.

Marketing communications will only be sent where permitted by applicable law or where you have chosen to receive them.

Marketing communications may include:

  • Product launches.
  • Promotional campaigns.
  • Exclusive offers.
  • Parenting tips.
  • Brand updates.
  • Festival offers.
  • Customer appreciation campaigns.

You may withdraw your consent or unsubscribe at any time.

Transactional communications relating to orders, refunds, returns, security alerts, or important service announcements will continue to be sent even if you opt out of marketing communications.

10. Data Security

Protecting your information is one of our highest priorities.

We implement commercially reasonable administrative, technical, and organisational safeguards to protect your personal information against unauthorised access, misuse, alteration, disclosure, or destruction.

Our security measures may include:

  • Secure website encryption (HTTPS).
  • Password-protected administrative systems.
  • Restricted employee access.
  • Secure payment processing through Razorpay.
  • Regular software updates.
  • Security monitoring.
  • Fraud detection mechanisms.
  • Access controls for customer information.

Although we strive to protect your information using industry-standard security practices, no website, network, or electronic transmission can be guaranteed to be completely secure.

Users are encouraged to keep their account credentials confidential and notify us immediately if they believe their account has been compromised.

11. Fraud Prevention

To protect both our customers and Coconut Kids, we reserve the right to review, verify, delay, refuse, or cancel any order where we reasonably believe fraudulent, suspicious, unlawful, or unauthorised activity may have occurred.

Examples include:

  • Payment verification failures.
  • Unusual purchasing behaviour.
  • Multiple failed payment attempts.
  • Suspected misuse of promotional offers.
  • Chargeback abuse.
  • Identity verification concerns.
  • Website abuse or automated bot activity.

Where appropriate, additional information may be requested before an order is processed.

These measures are intended to protect genuine customers and maintain a secure shopping environment for everyone.

12. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes described in this Privacy Policy or as required by applicable law.

The retention period depends on the nature of the information and the reason it was collected. We may retain information for purposes including:

  • Processing and fulfilling orders.
  • Managing customer accounts.
  • Providing customer support.
  • Processing returns, exchanges, and refunds.
  • Maintaining warranty or service records where applicable.
  • Complying with tax, accounting, and regulatory obligations.
  • Preventing fraud and resolving disputes.
  • Enforcing our legal rights and contractual obligations.

When personal information is no longer required, we will securely delete, anonymise, or otherwise dispose of it in accordance with our internal retention practices and applicable law.

13. Children's Privacy

Coconut Kids creates products designed for babies and young children. However, our Website and Services are intended for use by parents, guardians, or other adults purchasing products on behalf of children.

We do not knowingly collect personal information directly from children.

If you believe that a child has provided personal information directly to us without the consent of a parent or legal guardian, please contact us immediately. Upon verification, we will take reasonable steps to delete such information where required by applicable law.

14. International Data Processing

Our primary operations are based in India. However, some of the technology platforms and service providers that support our business, including Shopify and certain cloud-based service providers, may process or store personal information on servers located outside India.

Whenever personal information is processed outside India, we expect our service providers to maintain appropriate security measures and comply with applicable legal and contractual obligations relating to the protection of personal information.

15. Third-Party Websites and Services

Our Website may contain links to third-party websites, applications, or online services for your convenience.

These third-party platforms operate independently and have their own privacy policies, terms of use, and security practices.

Coconut Kids is not responsible for the privacy practices, content, availability, or security of third-party websites or services that are not owned or controlled by us.

We encourage you to review the privacy policies of any third-party websites before sharing your personal information with them.

16. Your Privacy Rights

Subject to applicable law, you may have the right to:

  • Request access to the personal information we hold about you.
  • Request correction of inaccurate or incomplete personal information.
  • Request deletion of personal information where legally permissible.
  • Withdraw consent for marketing communications.
  • Request information regarding how your personal information is processed.
  • Raise concerns regarding the handling of your personal information.

To exercise any of these rights, please contact us using the details provided in this Privacy Policy.

For security purposes, we may request reasonable information to verify your identity before processing your request.

Certain information may continue to be retained where required by law or for legitimate business purposes, including accounting, taxation, fraud prevention, dispute resolution, or regulatory compliance.

17. Cookies and Browser Controls

Most web browsers allow you to control or disable cookies through browser settings.

Please note that disabling certain cookies may affect the functionality of our Website, including shopping cart features, saved preferences, account login, and other personalised experiences.

By continuing to use our Website without disabling cookies, you consent to our use of cookies and similar technologies as described in this Privacy Policy.

18. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect:

  • Changes in applicable laws or regulations.
  • Improvements to our services.
  • Introduction of new products or features.
  • Changes in technology or security practices.
  • Changes in our business operations.

Whenever we make material changes, we will update the "Last Updated" date at the beginning of this Privacy Policy.

Your continued use of the Website after any updated Privacy Policy becomes effective constitutes your acceptance of the revised Privacy Policy.

19. Contact Us

If you have any questions, requests, or concerns regarding this Privacy Policy or the way your personal information is handled, please contact us:

Coconut Kids LLP

House No. 66, Ward No. 4
Awalajhari
Balaghat – 481102
Madhya Pradesh, India

Email: hello@coconutkids.in

Phone: +91 9028060431

We will make reasonable efforts to respond to your enquiry within a reasonable time.

20. Grievance Redressal

If you have any concerns regarding the collection, processing, or handling of your personal information, you may contact us using the details provided above.

We are committed to reviewing and resolving genuine privacy-related concerns fairly and promptly in accordance with applicable law.

Where required, we may request additional information to verify your identity before processing your request.

21. Governing Law and Jurisdiction

This Privacy Policy shall be governed by and interpreted in accordance with the laws of India.

Any dispute arising out of or relating to this Privacy Policy, your use of the Website, or the processing of personal information shall be subject to the exclusive jurisdiction of the competent courts located in Balaghat, Madhya Pradesh, unless otherwise required by applicable law.

22. Acceptance of this Privacy Policy

By accessing or using the Coconut Kids Website, creating an account, placing an order, or otherwise interacting with our Services, you acknowledge that you have read, understood, and agreed to this Privacy Policy.

If you do not agree with any part of this Privacy Policy, you should discontinue using our Website and Services.

Thank you for placing your trust in Coconut Kids. Protecting your family's privacy is an important part of our commitment to providing a safe, transparent, and enjoyable shopping experience.