Shipping policy
Shipping Policy
Effective Date: August 13, 2026
Last Updated: August 13, 2026
At Coconut Kids, we work to make sure your little one's essentials reach you safely and on time. This Shipping Policy explains how we process, dispatch, track, and deliver orders placed through www.coconutkids.in.
1. Where We Ship
Coconut Kids currently ships orders within India only.
We do not currently offer international shipping.
2. Order Processing
Orders are generally processed and prepared for dispatch within 1–2 business days after successful payment confirmation.
Processing may take longer during:
- Product launches.
- Promotional campaigns or sales.
- Festivals and public holidays.
- Periods of unusually high order volumes.
- Unforeseen operational circumstances.
If there is a significant delay in processing your order, we will make reasonable efforts to communicate the delay.
3. Delivery Timeline
Our standard estimated delivery time is 3–7 business days after dispatch.
Actual delivery time may vary depending on:
- Delivery location.
- Courier availability.
- Weather conditions.
- Public holidays.
- Transportation conditions.
- Regional restrictions.
- Courier operational circumstances.
The 3–7 business day period is an estimated delivery timeframe and should not be treated as a guaranteed delivery date.
4. Shipping Partner
Orders are processed and shipped through Shiprocket and its authorised courier partners.
Once your order has been handed over for shipment, the courier partner is responsible for the physical transportation and delivery of the package.
Coconut Kids will reasonably assist you in resolving delivery-related issues with the applicable logistics partner.
5. Shipment Tracking
Once your order has been dispatched, tracking information may be provided through the communication details associated with your order.
You may use the tracking information to follow the progress of your shipment.
Please note that tracking information may take some time to appear or update after the package has been handed over to the courier.
Temporary delays or inaccuracies in tracking information may occur due to courier system updates or technical issues.
6. Shipping Address
Please carefully verify your shipping address before completing your order.
You should provide:
- Full recipient name.
- Complete delivery address.
- City.
- State.
- PIN code.
- Valid mobile number.
- Landmark or delivery instructions, where useful.
Coconut Kids is not responsible for delivery delays or failed deliveries caused by an incorrect, incomplete, or inaccurate address or contact information provided by the customer.
If an order is returned to Coconut Kids because of incorrect address information or unsuccessful delivery attempts, re-dispatch may be subject to applicable additional shipping charges.
7. Delivery Attempts
Our courier partners may make delivery attempts according to their operational procedures.
A delivery may be unsuccessful if:
- The recipient is unavailable.
- The provided address is incorrect or incomplete.
- The recipient cannot be contacted.
- The delivery location is inaccessible.
- The recipient refuses to accept the package.
If a shipment cannot be delivered after the applicable delivery attempts, it may be returned to Coconut Kids.
8. Delivery Delays
Although we aim to deliver orders within the estimated timeframe, circumstances outside our reasonable control may cause delays.
These may include:
- Severe weather.
- Floods or natural disasters.
- Public holidays.
- Transportation disruptions.
- Strikes or labour disruptions.
- Government restrictions.
- Regional restrictions.
- Courier network issues.
- Security or regulatory checks.
- Unforeseen events affecting transportation.
A delivery delay caused by circumstances outside our reasonable control does not automatically constitute a failure by Coconut Kids to fulfil its obligations.
If your order appears significantly delayed, please contact us and we will assist you in checking the shipment status.
9. Lost Shipments
If a shipment appears to have been lost during transit, please contact us at hello@coconutkids.in or +91 9028060431.
We will coordinate with the relevant logistics provider to investigate the shipment.
Where a shipment is confirmed as lost and the order cannot be successfully delivered, Coconut Kids will provide an appropriate resolution in accordance with applicable law and our applicable policies.
10. Damaged Packages
If your package appears visibly damaged at the time of delivery, please contact Coconut Kids as soon as reasonably possible.
We may request photographs, videos, delivery details, or other information to help us investigate the issue with the courier partner.
Product-related claims are handled in accordance with our Return and Refund Policy.
11. Shipping Charges
Any applicable shipping charges will be displayed during the checkout process before you complete your purchase.
The applicable shipping charge, if any, will depend on the order and delivery location and will be communicated to you before payment.
12. Cash on Delivery
Coconut Kids currently does not offer Cash on Delivery (COD).
All orders must be paid online through the payment methods available at checkout.
13. Order Cancellation After Dispatch
Once an order has been dispatched, it may not be possible to cancel the shipment.
If cancellation is no longer possible because the order has already entered the shipping process, you may contact us regarding the applicable return options after delivery.
Please refer to our Return and Refund Policy for applicable return and exchange conditions.
14. Changes to Delivery Information
If you realise that you have entered incorrect delivery information, contact us as soon as possible at:
Email: hello@coconutkids.in
Phone: +91 9028060431
We will make reasonable efforts to assist you. However, once an order has been processed or dispatched, we may not be able to change the delivery address.
15. Contact Us
For questions regarding shipping or delivery, please contact:
Coconut Kids LLP
Awalajhari
Balaghat – 481102
Madhya Pradesh, India
Email: hello@coconutkids.in
Phone: +91 9028060431
We are committed to helping you receive your Coconut Kids order safely and as smoothly as possible.