Refund policy
Return and Refund Policy
Effective Date: August 13, 2026
Last Updated: August 13, 2026
At Coconut Kids, we want you and your little one to be completely happy with your purchase. If something isn't right, we offer a simple 7-day return and exchange window for eligible products.
1. Return and Exchange Window
You may request a return or exchange within 7 days from the date your order is delivered.
The return or exchange request must be raised within this 7-day period.
Products returned after the 7-day period may not be accepted unless required under applicable law.
2. Eligibility for Return or Exchange
To be eligible for a return or exchange, the product must be:
- Unworn.
- Unwashed.
- Unused.
- In its original condition.
- Free from stains, marks, damage, odour, or signs of use.
- Returned with the original tags and packaging, where applicable.
- Accompanied by the relevant order details.
Because Coconut Kids products are babywear and are intended to come into close contact with a child's skin, we cannot accept products that have been worn, washed, used, altered, or otherwise returned in a condition that makes them unsuitable for resale.
3. Damaged, Defective or Incorrect Products
If you receive a product that is:
- Damaged during delivery;
- Defective due to a manufacturing issue;
- Different from the product you ordered; or
- Incorrectly supplied by Coconut Kids,
please contact us as soon as possible and within the 7-day return window.
We may request photographs, videos, or other information to help us verify the issue.
After verification, Coconut Kids may provide an appropriate remedy, which may include a replacement, exchange, or refund.
4. Change of Mind or Size-Related Returns
We also accept eligible returns and exchanges where you have changed your mind or selected an incorrect size, provided that the product satisfies all return conditions described in this policy and the request is made within 7 days of delivery.
For size-related purchases, we recommend reviewing the applicable size information before placing your order.
5. Return Shipping Charges
Coconut Kids will bear the return shipping cost for all eligible and approved returns and exchanges.
Customers will not be charged for the reverse pickup or return shipping arranged by Coconut Kids for an eligible return or exchange.
If a return request is found to be ineligible after inspection because the product does not satisfy the return conditions, Coconut Kids may decline the return.
6. How to Request a Return or Exchange
To request a return or exchange, please contact us through:
Phone: +91 9028060431
Email: hello@coconutkids.in
Please provide:
- Your order number.
- Name used for the order.
- Product you wish to return or exchange.
- Reason for the return or exchange.
- Photographs or other information where requested.
Our customer support team will guide you through the next steps.
7. Return Pickup
For approved returns and exchanges, Coconut Kids will arrange the applicable return pickup through our logistics partners.
Please ensure that the product is securely packed and ready for pickup.
The availability and timing of reverse pickup may depend on courier coverage and operational conditions at the delivery location.
8. Quality Inspection
All returned products are subject to a reasonable quality inspection after they are received by Coconut Kids.
The inspection is intended to confirm that the product:
- Belongs to the relevant order.
- Has not been worn or washed.
- Has not been damaged after delivery.
- Has not been altered or modified.
- Satisfies the other conditions specified in this policy.
If the returned product does not meet the eligibility requirements, the return, exchange, or refund may be declined.
9. Refunds
Once an eligible returned product has been received and successfully inspected, the applicable refund will be processed.
Refunds will be made to the original payment method used for the purchase.
The time taken for the refunded amount to appear in your bank account, card account, UPI account, or other payment account may depend on the applicable bank or payment service provider.
Coconut Kids does not control the processing time of external banks or payment providers.
10. Exchanges
Eligible products may be exchanged within the 7-day return window, subject to the conditions of this policy and availability of the requested replacement product.
If the requested replacement product or size is unavailable, our customer support team will discuss the available options with you.
Coconut Kids will bear the return shipping cost for eligible approved exchanges.
11. Products That Cannot Be Accepted for Return
A return or exchange may be refused where the product:
- Has been worn.
- Has been washed.
- Has been used.
- Has been altered or modified.
- Has stains, marks, odour, or other signs of use.
- Has been damaged after delivery.
- Is missing applicable original tags or packaging.
- Is returned after the applicable 7-day period.
- Does not correspond to the product purchased from Coconut Kids.
This does not affect any rights or remedies available to a consumer under applicable law.
12. Refunds for Cancelled or Unfulfilled Orders
If Coconut Kids cancels an order after payment has been successfully received and the order cannot be fulfilled, the applicable amount paid for the cancelled order will be refunded to the original payment method.
Refund processing times may vary depending on the payment service provider or financial institution.
13. No Cash on Delivery
Coconut Kids currently does not offer Cash on Delivery (COD).
All orders must be paid for online through the payment methods made available at checkout.
14. Important Note Regarding Consumer Rights
Nothing in this Return and Refund Policy is intended to exclude, restrict, or override any mandatory rights or remedies available to consumers under applicable Indian law.
Where applicable law provides a consumer with a right or remedy that is greater than the terms stated in this policy, the applicable legal right will prevail.
15. Contact Us
For any return, exchange, or refund-related assistance, please contact:
Coconut Kids LLP
Awalajhari
Balaghat – 481102
Madhya Pradesh, India
Email: hello@coconutkids.in
Phone: +91 9028060431
We are happy to help make your Coconut Kids shopping experience as smooth as possible.